General terms and conditions

INTRODUCTORY PROVISIONS

The company Boost d.o.o., tourist agency Boostbooking.hr, Obala kralja Tomislava 13, 21300 Makarska, PIN /OIB/: 67112248278, hereinafter referred to as “the Agency”, provides accommodation to the guest in accordance with the information available on the website www.boostbooking.hr and in accordance with the description and period of the confirmed reservation (offer), except in case of illness or death of the service provider or his/her closest family member, and extraordinary circumstances that cannot be anticipated or eliminated (natural disasters, earthquakes, floods, fires, droughts, wars, strikes, acts of terrorism and restrictions issued by the government, mobilization, ban to exit the country).

BOOKING AND PAYMENT

Inquiries and booking of accommodation can be carried out electronically, in writing or in person at the Agency’s offices. By confirming the reservation, the guest fully accepts these General Terms and Conditions related to the provision of accommodation services. In other words, everything stated in the General Terms and Conditions becomes legally binding both for the guest and for the Agency. When booking, the guest is required to provide the information necessary for the booking procedure. To confirm the reservation, it is necessary to pay the advance depending on the chosen payment method, i.e. the offer sent to the guest. The remaining amount must be paid no later than 15 days prior to the arrival date or, if specified by the offer, in the Agency or the accommodation facility upon arrival, or otherwise if specified by the offer. The guest is informed about the payment method when receiving the offer and confirming the reservation.

Note for the payment by bank transfer, which refers exclusively to foreign travellers: travellers are required to make the payment by bank transfer to the foreign currency account of the Agency. The payer’s and recipient’s bank transfer fees are covered entirely by the traveller. Note for the payment by credit card: all payments are carried out in the Croatian kuna (HRK). The amount for which the traveller’s credit card will be debited is calculated by converting euros to Croatian kuna at the middle exchange rate of the Croatian National Bank on the card debiting day. When charging with the traveller’s credit card, the same amount is converted to the local currency of the traveller according to the valid exchange rate of the card association. Due to the price conversion, there is a possibility of slight difference in the amount charged compared to the original price available on the Agency’s website.

SOJOURN TAX

According to the Sojourn Tax Act of the Republic of Croatia, the guest pays the sojourn tax when paying for the accommodation. The amount of the sojourn tax is expressed on your price quotation, i.e. on the offer. The sojourn tax is prescribed by law and varies from 2.00 to 10.00 HRK per person per day for adults, depending on the season and the category of the tourist location. Young people from the age of 12 to 18 have a 50% discount on that amount, while children under the age of 12 are exempt from paying the sojourn tax. The age taken into account is the age at the moment of using the accommodation service.

ACCOMMODATION PRICE

The accommodation price includes the basic service of accommodation that is specified in the offer. The prices available on the Agency’s website are for information purposes. The prices specified in the offer are valid. Special services are not included in the accommodation price and are paid separately by the guest. These services must be requested at the time of the booking. Therefore, all services that are not specified in the offer or voucher the guest pays separately in case of using such services. The accommodation prices are expressed in HRK or EUR. Note: the price lists of private accommodation available on the Agency’s website are for information purposes only, at the level of the destination, and they depend on the accommodation facility. The Agency is required to indicate clearly in the offer the price of private accommodation. By accepting the offer, i.e. by confirming the offer, the guest agrees with it. The Agency reserves the right to change the published prices (if the service provider changes the accommodation price or in case of changes in the exchange rate). If the change occurs prior to the payment of the advance and/or confirmation of the reservation by the guest, the Agency informs the guest about the price change. The advance for accommodation described and presented on the Agency’s website amounts to 30% of the total accommodation price.

For guests who have paid the advance for their reservation, the Agency guarantees the accommodation price stated in the price quotation according to which the advance was paid.

If after the payment of the advance the changes occur in the exchange rate of the agreed currency, or if there is an increase in the fees for certain services that affect the price of the travel that could not be anticipated by the Agency, the Agency reserves the right to increase the price no later than 20 days prior to the departure. The guest has the right to cancel the reservation if the price increases more than 10%. In that case, the guest has the right to refund of the already paid amount (net of bank fees) without the right to compensation.

If more persons than specified in the offer or in the voucher arrive to the accommodation unit, the service provider has the right to deny the accommodation to unannounced guests or require additional payment for them. By accepting the offer, the guest confirms that he/she is familiar with the description and the capacity of the accommodation unit.

CATEGORIZATION AND DESCRIPTION OF SERVICES

Accommodation units are described in accordance with the official categorization of the competent institution and based on the onsite assessment of the accommodation prior to being published.

Information that the guest obtains at the point of sale does not oblige the Agency more than any information available on the website www.boostbooking.hr or in the Agency’s printed material. By accepting the offer, the guest confirms that he/she is familiar with the relevant data, descriptions and pictures of each accommodation unit that the Agency sends with each offer. Link to the Agency’s website possibly sent with the offer is for information purposes and shows the entire facility, not a specific accommodation unit. Please read the description of the accommodation unit and the facility provided in the offer.

AGENCY’S RIGHT TO CHANGES AND CANCELLATION

The Agency reserves the right to change or cancel the booked accommodation if before or during vacation extraordinary circumstances occur that cannot be avoided or eliminated (point 1). The booked accommodation can be substituted only with the permission of the guest, by an accommodation of the same or higher category and at the price confirmed during booking. If the substitute accommodation is available only in an accommodation unit of higher category and at the price higher by 15% compared to the price of the accommodation initially booked by the guest, the Agency has the right to charge the price difference upon prior approval of the guest. If the Agency is unable to provide substitute accommodation, the Agency reserves the right to cancel the reservation upon prior notice to the guest at least 7 days before arrival, and guarantees the refund of the complete paid amount. If the Agency is unable to offer substitute accommodation on the day of arrival, the Agency will try to provide information on available accommodation that is not included in the Agency’s offer and guarantees the refund of the complete paid amount.

GUEST’S RIGHT TO CHANGES AND CANCELLATION

If the guest wishes to change or cancel the reservation after the payment of the advance or the total amount, this must be done in writing (e-mail, mail). The change includes the change in the number of persons or the change of the arrival or departure date no later than 30 days before the start of the reservation. The change of the accommodation unit and any change within 30 days prior to the start of the reservation, and during the use of the reservation is considered as cancellation, unless the Agency agrees with the same. The first change to the reservation, if possible without additional expenses, is free of charge.

If a change to the reservation is not possible and if the guest for that reason cancels the reservation, the conditions for the cancellation of reservation listed below will be applied (unless explicitly specified otherwise by the offer). Date of receipt of the written cancellation or non-arrival of the guest forms the basis to calculate the cancellation costs as follows:

AGENCY’S OBLIGATIONS

The Agency is required to ensure, in good faith, that the services are being carried out and to select the service providers, as well as to take care of the rights and interests of the guest in accordance with good practices in tourism. The Agency will carry out all stated obligations in full and as described above, except in extraordinary circumstances (point 1), when the procedure referred to in point 6 applies.

GUEST’S OBLIGATIONS

The guest is required:

LUGGAGE

The Agency is not responsible for destroyed, lost, damaged or stolen luggage in the accommodation facility (rental of a safety deposit box is recommended if available or the payment of a travel insurance that includes luggage insurance). Lost or stolen luggage should be reported to the accommodation provider, the Agency and the local police authority.

RESOLUTION OF COMPLAINTS

Upon arrival in the accommodation unit, if there are specific defects detected, the traveller is required to immediately contact the Agency and cooperate with the Agency and the Renter in good faith in order to remove these defects. If the defects are removed and do not disturb further use of reservation, the traveller is not entitled to make further complaints. If defects cannot be removed and affect the quality of reservation, the traveller, upon returning from vacation and no later than 7 days from the end of the reservation, must make a written complaint and can seek compensation (e-mail: info@boostbooking.hr). The complaint must be supported by specific evidence.

COURT JURISDICTION

The Agency and the traveller commit to resolve any disputes amicably. In case of impossibility of a peaceful resolution of the dispute, they agree that the court in the city of Makarska shall have the jurisdiction.

TRAVEL INSURANCE

Pursuant to the Act on the Provision of Services in Tourism, the employees of the Agency in which package tours are paid are required to offer the traveller a travel insurance consisting of health insurance during his/her stay abroad, luggage insurance, accident insurance, as well as cancellation insurance, which are offered when traveling abroad and in our country. By accepting the Travel Agreement, which consists also of these Terms and Conditions, the buyer confirms that he/she was offered a travel insurance package. The Agency is required to refer the traveller to an insurance company where the traveller can pay health insurance during his/her stay abroad, as well as luggage insurance.

INSURANCE IN CASE OF THE AGENCY’S BANKRUPTCY (BAIL INSURANCE) AND INSURANCE AGAINST LIABILITY OF THE AGENCY

Pursuant to the Act on the Provision of Services in Tourism, the organizer has concluded an insurance policy with the insurer by which the insurer is required to compensate the traveller the following:

GENERAL CONDITIONS

By confirming the reservation/offer and paying the advance or the total amount, the guest fully accepts these General Terms and Conditions.

PRIVACY POLICY

The Agency agrees that personal data provided by the guest when booking or signing up to the newsletter on the website www.boostbooking.hr (name, surname, address, e-mail address, etc.) will not be disclosed to other persons or companies, but will be possibly used only for internal marketing purposes. The guest agrees that the Agency can use his/her contact details (especially the e-mail address) to send special offers and newsletters. The Agency is required, at the guest’s request, to remove his/her data from the newsletter list and other records.